Cancellation And Refunds Policy For Online Programmes
You are entitled to a full refund within one week of your payment, in accordance with Distance Selling regulations, provided that the course has not already started.
We cannot refund fees in respect of cancellation after this time but we can facilitate a transfer to the course at a different date. We cannot offer partial refunds to students who do not finish a course.
In the event that you are unable to complete the course within the intended time period, please contact firstname.lastname@example.org to discuss an extension.
Here at Starlit Therapies, we hope that you will be pleased with your purchase. According to the Consumer Rights Directive, you have the right to a 14 day cooling off period. This means that you can return any products purchased so long as they are unopened, unused and in the condition in which you received them within 14 days of your order being made.
Should product/s arrive damaged or faulty, we will repair, replace or exchange the product/s when you contact us about the issue within 7 days of receiving your package. You can report faulty or damaged products to email@example.com or call our customer care line at +353 87254 8902.
Any products you wish to return, whether it is within the 14 day cooling off period or if they are faulty or damaged, must be returned to us within 15 days of delivery to the address below:
Customer Care, Starlit Therapies, 199 The Grange, Raheen, Limerick, V94526A.
Please note it is the customer’s responsibility to ensure the goods are returned safely to us. If you are being issued a refund, we will refund the monetary value of the goods returned to us including the delivery charges you incurred when you ordered. Please note that we will refund back to the original method of payment charged only (e.g. credit card, debit card, Paypal).